Resume

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EDUCATION

Masters of Arts in Graphic Design December 2009

State University of New York at Oswego GPA 3.33

Bachelor of Arts in Music Industry August 2002 State University of New York at Oneonta

Associates of Arts in Humanities August 1999 Onondaga Community College

SOFTWARE KNOWLEDGE

Adobe
• Photoshop, Illustrator, Flash, InDesign, Dreamweaver, Premiere

Microsoft
• Word, Power Point, Excel, Outlook, Movie Maker

Sony
• Acid, Soundforge

Final Cut Pro

QuarkXpress

RELATED COURSEWORK

Graduate Digital Illustration Emphasis placed on creative use of digital technologies and microcomputer applications.

Graduate Photography Explored technical, aesthetic and historical aspects of photographic media including black and white, color, mixed, and electronic media.

Graduate Graphic Design Studio experience in areas of planning and designing the integration of text and illustration to produce graphic communication products.

EMPLOYMENT

Senior Customer Service Representative                Nov 04-Jan 08 Honeywell Utility Solutions-East Syracuse, NY
• Validated invoices submitted by contractors for appropriate    measures and pricing
• Reviewed and approved work scopes from energy audits,    completed by contractors
• Trained and supervised multiple individuals; taught database    systems to new employees
• Problem-solved customers' needs via inbound/outbound calls and    also through a triage process

Breakdown Coordinator Jan-June 04
Volvo Action Service-Greensboro, NC
• Handled large truck emergency breakdowns via inbound/outbound calls, set up roadside assistance

Promotions Coordinator Oct 03-Jan 04 Clear Channel-Greensboro, NC
• Executed on-site station promotions/remotes. Liaison between programming/sales/clients

Selling Specialist Oct 02-July 03 JC Penney (Fine Jewelry)-Syracuse, NY
• Inventory control of diamonds and customer service

Intern June-Sept 2002

WAER Radio (Jazz 88)-Syracuse, NY
• Scheduled, conducted, recorded phone and in-field interviews.    Developed news stories concerning these interviews.
• Produced promotional items for specific programming. Set up    soundboard to record satellite feeds.
• Reorganized/streamlined entire file system of clients and donors    to the radio station

References Available Upon Request