Master of Arts in Graphic Design                         December 2009

Bachelor of Arts in Music Industry                             August 2002 State University of New York at Oneonta

Associate of Arts in Humanities                                August 1999 Onondaga Community College                                     

SOFTWARE KNOWLEDGE

Adobe
• Photoshop, Illustrator, Flash, InDesign, Dreamweaver, Premiere

Microsoft
• Word, Power Point, Excel, Outlook

Sony
• Acid, Soundforge

RELATED COURSEWORK

Graduate Digital Illustration Emphasis placed on creative use of digital technologies and microcomputer applications.

Graduate Photography Explored technical, aesthetic and historical aspects of photographic media including black and white, color, mixed, and electronic media.

Graduate Graphic Design Studio experience in areas of planning and designing the integration of text and illustration to produce graphic communication products.

Senior Customer Service Representative                Nov 04-Jan 08 Honeywell Utility Solutions - East Syracuse, NY
• Validated invoices submitted by contractors for appropriate    measures and pricing
• Trained and supervised multiple individuals; taught database    systems to new employees
• Problem-solved customers' needs via inbound/outbound calls    and also through a triage process

Breakdown Coordinator                                                Jan-June 04
Volvo Action Service - Greensboro, NC
• Handled large truck emergency breakdowns via    inbound/outbound calls, set up roadside assistance

Promotions Coordinator                                             Oct 03-Jan 04 Clear Channel - Greensboro, NC
• Executed on-site station promotions/remotes. Liaison between       programming/sales/clients

Selling Specialist                                                       Oct 02-July 03 JC Penney (Fine Jewelry) - Syracuse, NY
• Inventory control of diamonds and customer service